Operations Manager | The Chase Hospitality Group

Operations · Toronto, Ontario
Department Operations
Employment Type Salary
Minimum Experience Manager/Supervisor

Chase Hospitality Group is a premier hospitality company that develops and operates a portfolio of top restaurants across Canada and the U.S., including Planta Restaurants, The Chase, The Chase Fish & Oyster, Kasa Moto, Arthur’s Restaurant and Palm Lane. Chase Hospitality Group’s mission is to MAKE AN IMPACT. We achieve this through our dynamic team composed of champions across all realms of the hospitality industry - from creative and marketing to culinary, beverage and beyond creating the ultimate guest experience.

 

CHG has bread six winners of the accredited OHI Top 30 Under 30 accolade, in addition to developing restaurants that have been recognized by Forbes, Toronto Life, Miami New Times, Eater and Goop (the GP co-sign is real). CHG boasts talent composed of top Chefs with Michelin star training, industry professionals with international experience and emerging talent with curious and courageous attitudes.

 

OPERATIONS MANAGER 

 

The Operations Manager is responsible for the day-to-day management of the restaurant, achieving optimal guest satisfaction and a good working environment to put forward The Chase Hospitality Group’s Vision and Values. They possess strong accountability for budgeting and financial management, planning, organizing and directing all guest services, including all front of house staff, food and beverage operations and development processes.

 

WHAT'S ON YOUR PLATE:

 

  • Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
  • Create an environment that is warm, welcoming and filled with positivity for guests and employees
  • Uphold our standards at all times and treat everyone with courtesy and respect
  • Executes standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements 
  • Ensures completion of all day-to-day administrative and service tasks
  • Manages all aspects of staff performance in accordance with established service standards and staff training guidelines, ensure staff knows and adheres to established steps of service and service standards
  • Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
  • Maintains restaurant cleanliness and upholds esthetics standards of CHG
  • Organizes and monitor staff schedules and ensures that budgeted labour costs are met
  • Assesses staffing requirements on a continuous basis to identify current needs
  • Executes guest recognition programs to enhance experience and returning customers
  • Interacts with guests, to ensure all in-service inquiries and complaints are handled promptly
  • Appropriately adapts to seasonal changes and creates and manages relevant initiatives
  • Ensures correct storage of supplies, dry good and small wares (include ordering)
  • Supporting all inventory counts
  • Under direction of AGM, arrange and execute Repairs and Maintenance for the building, Outside Contracts, ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
  • Ensuring evolution of the restaurant
  • Ensure all staff are trained and aware of corporate & local marketing programs
  • Control Profit & Loss (i.e. plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
  • Conduct small wares, non-food items, dry goods, and supply orders ordering and inventory tracking for building 
  • Manage trackers on a regular basis
  • Review weekly reservations and events
  • Assists in designing and implementing staff training initiatives
  • Pre-shift preparation and execution
  • Create and maintain Food bibles, F+B resources, and work with Chef de Cuisine on allergy matrix, ect. 
  • Attendance and contribution to weekly manager meetings agenda
  • Support the TipRoll program/policy adherence

 

INGREDIENTS YOU WILL BRING TO THE TABLE:

 

  • Strong knowledge in Cost Accounting, Developing Budgets, Financial Planning and Strategy
  • Self starter with demonstrated experience in decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
  • 1-2 years of management experience in either a food service or retail environment, including Profit & Loss responsibility
  • Fully understand and embody Chase Hospitality Group’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
  • Thrive in a collaborative environment
  • A proactive team player that embodies our spirit of entrepreneurship and mutual respect
  • Strong interpersonal, conflict resolution and problem-solving abilities
  • Excellent oral/written communication skills
  • Strong analytical/decision-making skills
  • Ability to work well under pressure in a fast-paced environment
  • Bachelor’s Degree / Higher Education Qualification. Degree/ Diploma in Hospitality, WSET, Prud’homme or equivalent considered an asset
  • Results-oriented and impeccably organized

 

WHAT WE OFFER:

 

  • Opportunities to grow and develop your career with our ever growing company
  • Mentorship and guidance by top hospitality professionals in the city
  • Discounts to gyms and wellness programs in the city
  • 50% Discounts at all full service CHG wide concepts

 

Chase Hospitality Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code And the Accessibility for Ontarians with Disabilities Act, as well as the Americas with Disabilities Act, during the application process are available upon request.

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  • Location
    Toronto, Ontario
  • Department
    Operations
  • Employment Type
    Salary
  • Minimum Experience
    Manager/Supervisor